People could hijack in-progress meetings and, as one might expect, the content displayed was not the appropriate kind. This issue had almost reached meme status.
The issues have since been addressed (now users can control the countries through which their conferences are routed), and then the Zoom-bombing phenomenon came to light. Because Zoom has some servers in China, the generated encryption keys generated there would be given to other users from other places, which was considered a massive security risk. Next on the list is the controversy regarding encryption keys.
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The decision was reverted and free accounts would also benefit from it, but only if users would verify their accounts via phone number. Then the company wanted to offer E2EE encryption only to paid accounts, which resulted in a huge backlash from the community worldwide. There were doubts about Zoom's end-to-end encryption after the company claimed that it used the technology on all its services, only to later change the claim and say that it was actually only used between Zoom apps and Zoom Rooms.
In short, 2020 was the year of controversy for Zoom. As its user base expanded at a phenomenal rate, so did the attention of security experts and users on Zoom's somewhat unclear security technologies. Popularity and controversy go hand in handĢ020 was by far Zoom's most successful, and equally most difficult year yet. However, Zoom's (recent) history is not without struggles, as its popularity proved to be somewhat of a two-edged sword. has perfected the recipe and the platform and with it, its popularity skyrocketed. Over the last decade, Zoom Video Communications, Inc. This means better video quality, fewer interruptions, a wider array of helpful features, and overall enhanced stability. Part of Zoom's success is due to the company's desire to bring video calls as close as possible to face-to-face meetings. If you ever tried a video call a decade ago, there's a great chance you've encountered glitchy videos, difficulties in connecting with people, and most annoyingly, delayed audio. We all know what video conference calls were a decade ago (possible, but exactly perfect). However, Zoom's story started way earlier in 2011, a time when the video conferencing market was not as saturated as today, but nevertheless, still somewhat crowded.
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On one hand, it's sad that Zoom's success is partly related to the pandemic, on the other hand, it's great that a software product managed to help so many around the world in these difficult times. We all know the story about the COVID-19 pandemic and Zoom's rise in popularity.